Why Become Part of Us

At Fone World, we believe that the high quality of service we give to our clients starts from the way we treat our own employees. Fone World staff work in a positive and friendly environment, where teamwork is encouraged and each staff member is empowered to do great work and fulfil their potential.

Make A Difference

If you have enthusiasm, attention to detail and a passion for doing good work, you'll love working here.

 

Fone World believes in working with each staff member to help them develop and achieve more. Be part of an industry that is ever-changing and always exciting.

Career Progression

Join a company on the up and up. We know how important it is for staff to have a sense of personal development, and every Fone World employee is given their own opportunities for career progression. It is you who build us and build yourself.

Competitive Pay

Fone World staff are paid well and given regular opportunities to increase their income through commission and performance related bonuses.

The Right Industry

The UK telecoms industry is thriving - full of creative thinking and business growth.


The possibilities are endless - be part of it.

ABOUT THE POSITION

Are you hands on with VoIP platforms and love solving technical problems with an analytical mind for on-site situations? If you have been working as part of an army of technicians and now looking to have a more central role where you take the lead for VoIP sales fulfilment (pre & post sales support). Prospecting & Sales will not be part of this role. 

JOB DESCRIPTION
  • Take and analyse platform traces.

  • Be confident with the SIP stack and troubleshooting PCAP traces.

  • Have experience diagnosing and fixing network problems.

  • Understand NAT/Firewall configurations.

  • Where required raise technical support tickets against telephone and/or email requests.

  • Liaise with carriers and third party suppliers. Assist with interoperability tests with new platforms and partners.

  • Work with internal technical teams to diagnose and repair faults.

  • Respond to alerts and rectify related problems.

  • Create and document new processes where required.

  • Have meticulous organisation and attention to detail.

  • Interface with internal teams, provisioning, sales and customers alike.

  • Answer support questions on our products and services.

ESSENTIAL SKILLS / EXPERIENCES
  • At least 1 year’ worth of experience in a VoIP technical support role.

  • At least 1 year’ experience working with open source operating systems.

  • A good level of network/IP experience.

  • Experience configuring IP PBX systems.

  • Good technical aptitude.

  • Energetic in personal, written, and telephone interactions.

  • Fast learner.

  • Ability to develop technical skills.

  • Ability to work under pressure.

  • Excellent written and spoken English.

BENEFITS
  • Good Salary.

  • Internal promotions.

  • Flexible working.

  • Training.

  • Pension contribution.

  • 28 Day Annual leave (inc Bank Holidays)

LOCATION:

Manchester, UK

START DATE:

ASAP

DEADLINE

Applications are already being considered

APPLICATIONS SENT TO
 
VoIP
Technician
CONTENT
COPYWRITER
JOB DESCRIPTION
  • Create social media posts.

  • Create blog posts.

  • Update website content.

  • Other related tasks on arise.

The position is open as in-house full time and freelancing.

ABOUT THE POSITION

You will work hand in hand with the Group Brand Director and Creative Director to help grow the brand awareness online mainly and offline occasionally. Your role is critical and the content to be well researched.

ESSENTIAL SKILLS / EXPERIENCES
  • You are creative and good researcher by nature.

  • Aware of new trends and willing to learn about the new industries.

  • You are excellent English and communication skills.

  • You handle last minute pressure and deliver on deadlines.

  • Eye for detail.

BENEFITS
  • Competitive Salary.

  • Internal promotions.

  • Flexible working.

  • Training.

  • Pension contribution.

  • 28 Day Annual leave (inc Bank Holidays)

LOCATION:

Manchester, UK

START DATE:

ASAP

DEADLINE

Applications are already being considered

APPLICATIONS SENT TO
 
COMPANY
SERVICES
CUSTOMER SERVICE

Fone World

Tel: 0330 088 7447 | Email: connect@myfoneworld.com

342 Great Cheetham Street East | Salford | Manchester | M7 4UJ

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Payment World Ltd. t/a Fone World

Company Reg. No. 10982852 | VAT No. 278791245 | Ofcom RID NPV

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